01Returns & Refunds
Return eligibility
- Items should be returned in the condition required by the specific order or product policy.
- Used, damaged, altered, or incomplete returns may be refused or adjusted.
- Some product types may be non-returnable for hygiene, safety, clearance, or supplier restrictions.
02Returns & Refunds
How to request a return
Use your account order history when available or contact support with your order number, reason for return, and relevant photos if the item is damaged or incorrect.
03Returns & Refunds
Refund timing
Approved refunds are issued to the original payment method. Processing times can vary depending on your bank, payment provider, or payment method.
- Shipping fees may be non-refundable unless required by law or caused by our error.
- Refunds can be reduced if returned items are incomplete or not in the required condition.
04Returns & Refunds
Damaged, wrong, or missing items
If your order arrives damaged, incomplete, or incorrect, contact support@gadgetbala.com as soon as possible so we can review and resolve it quickly.